New Tickets sent from the online Support Portals are immediately added to the support queue and will be addressed by the first available technician.
Look for the "+" and/or "New" option in the top menu bar.
This support is available 8:00am - 5:00pm EST, M-F (except holidays).
Support queue is also periodically checked during off-time and holidays as well - in fact, the HelpDesk team can work on these tickets anywhere and at anytime they have computer and Internet access!.
Note: See Holiday Schedule for exceptions.
Tickets submitted through the Portals include information fields that greatly accelerate the ability to resolve issues quickly.